WHY ARE THESE COOKIES SO GOOD?  

The secret ingredient is Rocky Mountain air.  Just kidding, you can’t bake air.  They’re so good because we take our time, we care about our ingredients and our process and we want you to like us so we add a little bit of love to everything we make.


WHAT’S THE DIFFERENCE BETWEEN BISCOTTI AND CANTUCCI?  

Pronunciation.  Again, I kid.  Today it may just be an issue of semantics, but the original recipes for biscotti did not call for yeast, acids or fat, resulting in a very dry, bland cookie meant to be dunked.  Today, what we often refer to as biscotti are actually cantucci, a variation on the original biscotti recipes including acid and fat as well as nuts, spices and chocolate.  This is true except, of course, if you’re in Tuscany where they honor history and detail, offering cookies their appropriate, God-given titles.  Bless those beautiful people.


IS IT A NUT FREE KITCHEN?  

No. We can imagine that having a nut allergy is no fun, but unfortunately we can’t promise there won’t be any cross contamination between our nut and non-nut products so please don’t risk it.  But hey, maybe just watching someone enjoy one of our delicious treats is reason enough to buy some!  Yeah, probably not.


HOW MANY BISCOTTO ARE THERE IN THE 6oz. BOX COMPARED TO THE 16oz BOX?

 Our products are handmade. That means we hand form the biscotti loaves and hand cut them.  Different ingredients in each flavor also affect the weight.  That means that the cookie sizes and weights vary.  We think that’s a good thing as it shows some of the hard work we are putting into these things.  So that’s a rather indirect way of answering your question by saying that the number will vary based on the flavor and how steady our hands are when we do the cutting, but in general a 6oz box has about 6 to 8 cookies while the 16oz box has about 18 to 21.  Savories are sliced much thinner making the 6oz box total about 12 slices and the 16oz box about 30 slices.


CAN I FREEZE THE BISCOTTI?  

Sure, just don’t bite into them without defrosting first (holy cow, am I funny or what?).  They actually do keep very well frozen in an airtight container or bag and should keep for easily for 5 months. But honestly, we’ve never had the willpower to really let them sit in a freezer that long to test it out.  Let us know how that goes for you, Bodhisattva.


HOW MANY CALORIES ARE THERE IN EACH BISCOTTO?  

Boy, you really are a buzzkill, aren’t you?  We haven’t had to calculate this information yet but let’s just say they’re not that big so one or two won’t kill you but be aware that we don’t use ‘low fat’ ingredients.  What I’m trying to say is, you shouldn’t be so concerned with such things because from where I’m sitting you look way hot eating that cookie!!


I NEED THESE AMAZING TREATS IMMEDIATELY!  CAN YOU OVERNIGHT THEM TO ME???  

Believe me, I know the feeling but we’re just not quite geared up for that yet.  For one, while biscotti will keep well for about 5 weeks in an airtight bag or container, we generally don’t keep a huge supply lying around to immediately fill orders.  And two, we ship USPS and our website is not automated yet for another overnight carrier option.  We do hope to add this in the near future and if you seriously have an emergency, it wouldn’t hurt to try us via email and we will see what we might be able to do for you.  We’d hate to leave someone mid-jones.  In general orders are shipped within 3-5 business days after the order is processed.


DO YOU SHIP OUTSIDE OF THE US?  

Our shipping rates don’t consider this just yet but email us and we’ll try and work out a way for you to take part in the fun.

DO YOU MAKE A GLUTEN FREE VERSION?  

Not yet, but we’re trying to work out a way to do so with a local commissary kitchen that is equipped to help us with that.  Please email us and let us know you’re interested though because sometimes a little kick in the butt helps get us going.

ARE THESE KOSHER?  

No.  We pray you’ll like them but that’s as far as we go with any blessings.


ARE ALL YOUR INGREDIENTS CERTIFIED ORGANIC?  

No, but it’s a goal of ours to get to that point.  We are committed to using the highest quality, locally sourced products available and as our network of vendors expands we hope to be able to become wholly certified organic.  Believe me, we’ll be proud to let you know when it happens and thanks for sharing our vision of better products through conscientious farming.


WHY WAS/WASN’T I CHARGED TAX?

It’s a more loaded question than you might think unless you’re a tax expert (if you are, at least tell us you love to dance).  But short version, if you live in Colorado like we do, we have to charge.  If we’re shipping outside Colorado then its on you to deal with your local taxing authority just like you do with all your Amazon orders Honest Abe.


WHAT IS THE SHIPPING FEE FOR ORDERS LESS THAN $35.00? 

We are charging a fixed $9.99 for all orders under $35.00 for shipping and handling fees regardless of where we ship.  We know that nobody likes shipping fees but these are surprisingly fragile buggers and it takes a bit of extra love (re: time & money) to hand pack each box with enough cushion to keep them looking pretty when you get them and frankly that's hard to absorb on the smaller orders.  If we can twist your arm to add a few more bits of awesomeness to the cart then we can pass along that savings and waive fees on all orders over $35.00.  We like to think of it as a win-win.  


THESE TREATS HAVE CHANGED MY LIFE! WHAT CAN I DO TO HELP SPREAD THE WORD OF THIS NIRVANA I’VE DISCOVERED THROUGH GENOVA'S BISCOTTI?  

You’re too kind.  But boy if we had a nickel for every time we get this comment we’d be delivering these treats in electric hover crafts!  Still, we’d love your help in getting our name out there. Please follow us on Twitter and like us on Facebook, let us know about any food bloggers we should share our product with (free pub is great!) and don’t be shy in simply passing out our treats to strangers on the street.  Oh, and we love if you share your experience on the comment section for the product that got you so fired up.  


 

If you have any other specific questions please don't hesitate to hit us up at info@genovasbiscotti.com.  Thank you for participating in our little adventure.  We're having a great time and love making the world's greatest biscotti, aka cantucci, aka outrageously good cookie treats!